The internet research firm Gartner Group predicts that wikis will become mainstream collaboration tools in at least half of companies by 2009. E-mail is also threatened by another mode of communication: instant messaging, or IM. It is popularly perceived as the preserve of teenagers – many of whom now actually refer to e-mail as "snail mail", the unflattering term given postal mail when e-mail first became popular. But IM has not gone unnoticed by people looking to streamline their communications.
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